The Grocery Delivery Program – Project Documentation / Resource Guide was created as a way to share the processes and reflections behind the development and operations of the Chinatown Cares Grocery Delivery Program. This resource guide provides the frameworks used to build a scalable, adaptive, and sustainable centralized goods distribution program. 

Beginning with a summary of the program development process, workflow, and sample schedule, the guide then provides key guiding frameworks, highlighting key relationships, roles and responsibilities, and closes with reflections and learnings. Additionally, included in the appendices are sample budgets, operational/logistical needs, and an overview of an average week in the program.